1. General Refund Terms
We want you to be fully satisfied with your experience on Swadesi Carts. Please read our guidelines regarding refunds below.
2. Tech Package & Digital Services Refunds
- Standard Tech Packages: Refunds are eligible within 7 days of purchase, provided that work on customization has not started.
- Custom Development Services: Once custom code work or development has commenced, fees associated with custom hours are non-refundable.
- Completed Work: We do not offer refunds on services that have already been fully delivered and integrated.
3. Seasonal & Organic Products Refunds
Due to the perishable nature of seasonal and organic products, we only accept refund requests for these items if:
- The product was damaged during transit.
- The product is defective or spoiled upon arrival.
- The incorrect item was shipped.
You must notify us within 24 hours of delivery with photos of the damaged items to qualify for a replacement or refund.
4. Refund Request Process
To request a refund, please contact us through our Support Tickets portal or email [email protected] with your order number, details of the item, and photographic evidence of damage (if applicable). Our team will review your request within 3 business days.
5. Refund Timeline
Approved refunds will be processed and automatically credited back to your original payment method within 5-10 business days, depending on your bank or credit card provider.